• According to Dhirtek Business Research, “global case management software market by component (solution, services), deployment model (on-premises and cloud-based), enterprise size (small & medium enterprises and large enterprises), application (service request, fraud detection and anti-money laundering, investigation management, incident management, legal workflow management), industry (government, banking, financial services, and insurance (BFSI), healthcare, IT and telecom, retail, manufacturing, others)” generated revenue of US$ 5.6 billion in 2020 and is expected to reach US$ 8.6 billion by 2025 with a CAGR of 8.9% in the forecast period.
• Based on the region, the case management software market segmented into North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. North America holds a dominant position in the market in 2020 and expected to remain dominant over the forecast period. Moreover, Asia Pacific expected to grow with the highest CAGR in the forecast period. China, India, and Japan are some of the market-driven countries in this region.
• Based on industry, the segment of retail is projected to expand at the fastest CAGR in the forecast period. Also, the government segment holds a dominant market position in 2020 and expected to remain dominant throughout the forecast period.
• Based on application, the segment of incident management is projected to expand at the fastest CAGR in the forecast period. Also, the service request segment holds a dominant market position in 2020 and expected to remain dominant throughout the forecast period.
• Based on the size of the enterprise, the segment of small and medium-sized enterprises is projected to expand at the fastest CAGR in the forecast period. Also, the large enterprise segment holds a dominant market position in 2020 and expected to remain dominant throughout the forecast period.
• Based on the deployment model, the cloud-based deployment model expected to grow with the highest CAGR during the forecast period. Moreover, the on-premises deployment model holds the dominating position of the market in 2020 and expected to retain its dominance throughout the forecast period.
• The research report provides a detailed analysis of the global market dynamics in case management software. Considering 2019 as the base year, the study presents estimated market data for the 2020 to 2025 forecast period.
• The report includes the case management software market for various industries across different geographic regions (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). It also focuses on key developments and threats impacting the market and the vendor landscape.
• The study contains a chapter explaining the impact of COVID 19 on the global market for case management software. The study further discusses the key factors, the business environment, and emerging developments in the case management software market. The study ends with an overview of the case management software providers and provides comprehensive profiles of the key players in the global case management software market.

Scope of the report:

Case Management Software Market Players:

• Some of the major players of case management software market are IBM Corporation, Pegasystems Inc., Newgen Software Technologies Limited, Appian Corporation, DST Systems, Inc., Dell Technologies, Inc., Kofax, Inc., AINS, INC., Pulpstream, Micropact. The study also focuses on different business or inorganic market growth strategies through technology advancement, business expansion, alliances and mergers and acquisitions to create disruptive technologies and consumer networks.